Urgent kiosk help
If the lobby kiosk is offline, confirm the iPad is connected to Wi-Fi and signed into the LobbyFlow app. Then visit Check-In Kiosk settings to regenerate a kiosk key if needed.
Troubleshooting guideSearch the knowledge base, browse common topics, or reach our team directly — we typically reply within one business day.
If the lobby kiosk is offline, confirm the iPad is connected to Wi-Fi and signed into the LobbyFlow app. Then visit Check-In Kiosk settings to regenerate a kiosk key if needed.
Troubleshooting guideSpaces can be adjusted from the Spaces screen at any time. Your reservation links update instantly, so share the latest link with tenants after making changes.
Manage spacesTo lock the iPad to LobbyFlow, enable Guided Access: Settings → Accessibility → Guided Access, turn it on, set a passcode, then triple-click the side button while in the app. You'll need this password to disable Guided Access.
Step-by-step walkthroughUpdate billing details, add new administrators, or reset passwords from the account menu. If you get stuck, send us a note and we'll respond within one business day.
Billing & accessQuick answers to the questions we hear most often.
Our team is small, responsive, and built around customer care. Drop us a line and we'll get back to you within one business day — often much sooner.